We are always ready and willing to answer any queries you may have but here are some of the most frequently asked questions.
Does each child only have one sponsor?
In most cases, yes. We feel the experience of sponsoring a child should be personal therefore your monthly donation is specifically for the child you are supporting. In a small number of cases, where the child is at university level and pursing a more expensive course, we introduce a second sponsor with the permission of the original sponsor. The child will then be in contact with both sponsors.
What do I receive as part of the sponsorship?
As a sponsor you will receive regular letters and photos from your sponsored child and updates on their educational progress from our team. Each sponsor has their own reasons for signing up to support a child but changing the life of a child sure gives our supporters a warm fussy feeling inside.
Can I visit my sponsor child?
Absolutely! We run two trips to Kenya each year for guests travelling from all over the world. We will organise for sponsors to meet the child they support either at their home or school.
Can I send a gift to my sponsor child?
We encourage sponsors to allow us to shop locally on their behalf. If you wish to send a gift please contact us with the amount you would like to donate and a member of our team will purchase what the child needs/wants and have it delivered. The gift can be delivered along with a handwritten letter from the sponsor by emailing a copy of this to our team. We will send you a photo of your sponsor child receiving their gift.
What can I write about in my letters to my sponsor child?
The art of letter writing has not been lost here, we encourage a hand written letter but also welcome typed letters. The correspondence between you and your sponsor child creates a special bond. In the beginning you are writing to a stranger but this quickly turns into a friend for life. Children like to know more about you, your family and friends, where you live, where that country is, what pets you have, what animals there are in the country, which food and sport you like…any of these is a good place to start! Please remember children in Kenya are learning English as their second language therefore we suggest writing in short sentences. Our team will help the children write back and translate when needed.
Can I volunteer?
We offer volunteer trips to Kenya twice a year where people of all ages can get involved, including children when accompanied by an adult. In Aberdeen, Scotland it is possible to volunteer at our events which include a bi-ennial dinner, Christmas Fayre, running events, quiz nights and more. If you would like to be added to our volunteer events list please email firstname.lastname@example.org. For those wishing to volunteer, that reside out with Aberdeenshire or who are unable to travel to Kenya, you can still get involved by holding your own fundraiser for GEF.
My bracelet seems small?
Please note that although bracelets may appear small at first, they stretch more than you might anticipate. (They will also go on much easier using hot soapy water).
How long will it take to be delivered?
Because the bracelets are all hand made in Kenya, this depends on a number of factors. Delivery time will depend on how many are ordered and whether it is an official GEF bracelet or a personalised order.
Can I buy in bulk?
Of course you can! In fact 10 bracelets purchased in the UK would see a public primary school kid have education for a year, school uniform and have some left over for food.
Do you ship to my country?
Yes! We ship worldwide. Our clothing is shipped from the UK and our personalised bracelets are shipped from Iten, Kenya. The shipping prices will appear at the checkout.
What is your returns policy?
We hope you love your GEF purchase, but if something isn’t quite right, we want to know! If for any reason you are not happy with your purchase, you can return or exchange items (personalised bracelets are non-refundable)
All return requests should be made within 14 days of you receiving your order. You should email us at email@example.com, instructions will be given and you have a further 14 days to send your item(s) back to us.
Please note that returns are not free, you will be responsible for the postal fee. We will not be held liable for the loss of any returned item(s) during the transit back to us so we advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund.